Consumer Health Data Privacy Policy

This DocBid Consumer Health Data Privacy Policy (“Policy”) supplements the DocBid Privacy Policy and explains how we collect, use, share, and protect consumer health data when you use the DocBid Services. This Policy applies to personal data that qualifies as “consumer health data” under applicable privacy laws (for example, data relating to health services you seek, including appointments, service records, and related health information).

This Policy does not apply to protected health information (PHI) regulated by the Health Insurance Portability and Accountability Act (“HIPAA”), which is instead governed by HIPAA and the applicable healthcare provider’s privacy notices.

All capitalized terms not defined in this Policy have the meanings given in the DocBid Privacy Policy.

1. Consumer Health Data We Collect

We may collect and process consumer health data about you depending on how you use our Services. Consumer health data may include, but is not limited to:

Information that could identify your attempt to seek health-related services, such as service request data, appointment dates, procedures requested, and provider details.
Information about health-related conditions, symptoms, or reasons for requesting a service.
Insurance coverage details, including plan information and billing information you provide in connection with requesting services.
Other health-related information that could be used to infer data related to the above. We collect this data to the extent necessary to provide the Services you request or authorize, or as permitted by applicable law.

2. Sources of Consumer Health Data

We may collect consumer health data:

Directly from you when you submit it through forms, requests, or interactions with our Services.
From third parties such as healthcare providers or facilities involved in fulfilling your service requests (e.g., treatment plan quotes or service details).

3. How We Use Consumer Health Data

We use consumer health data for the following purposes (consistent with the purposes described in the Commercial or Business Purposes for Collecting Personal Data section of our Privacy Policy):

To provide and operate the Services you request.
To personalize and enhance your experience with the Services.
To ensure the secure and reliable functioning of our systems and infrastructure.
For troubleshooting, analytics, and improvements to the Services.
To comply with legal obligations or respond to legal process.

We only use consumer health data for purposes that are reasonably necessary to provide the Services or as authorized by you.

4. How We Share Consumer Health Data

We may share consumer health data with the categories of recipients described below, consistent with the How We Disclose Your Personal Data section of our Privacy Policy:

A. Service Providers

We may share consumer health data with third-party service providers that perform services for us (e.g., web hosting, storage, analytics, technology infrastructure, insurance verification, customer support, security).

B. Healthcare Providers

Consumer health data may be shared with healthcare providers when necessary to enable them to perform the services you have requested (such as treatment plan quotes, appointment management, or analyses).

C. Insurance Clearinghouses or Partners

To determine your insurance eligibility, cost-sharing obligations, or benefits, consumer health data may be shared with insurance clearinghouses or partners.

D. Business Partners and Third Parties

If you choose to use features that integrate with third parties (e.g., social login, external platforms), consumer health data may be shared with those partners.

E. Payment Processors

Consumer health data may be shared with payment processors (such as Stripe) when you make a payment for Services.

F. Government and Legal Authorities

We may share consumer health data with government agencies or law enforcement where required to comply with applicable laws or legal process.

G. Other Recipients

In certain circumstances (e.g., corporate transactions, mergers), consumer health data may be disclosed to successors or other parties as described in the Privacy Policy.

H. Public or Other Users

If you voluntarily post consumer health data in public forums or reviews, that information may be visible to others and no longer private.

5. Your Rights and Choices

Depending on applicable law, you may have rights regarding your consumer health data, such as:

Access to the consumer health data we hold about you.
Deletion of certain consumer health data, subject to exceptions.
Withdrawal of consent for certain uses where consent is the legal basis.

6. Security and Protection

We implement reasonable administrative, technical, and physical safeguards designed to protect consumer health data consistent with industry standards and applicable laws. However, no system is completely secure.

Please see the Data Security section of the DocBid Privacy Policy for more details on our security practices.

7. Relationship to DocBid Privacy Policy

This Policy supplements, but does not replace, the main DocBid Privacy Policy. In the event of conflict between this Policy and the Privacy Policy, the terms of this Policy will apply to consumer health data to the extent required by applicable law.

8. Changes to This Policy

We may update this Consumer Health Data Privacy Policy from time to time to reflect changes in our practices or legal requirements. If material changes occur, we will notify you through the Services or by other appropriate means.

The Effective Date at the top reflects when this version became effective.

9. Contact Information

If you have questions or concerns specifically about consumer health data or this Policy, you can contact us at:

DocBid, Inc.
Email: support@mydocbid.com
Mailing Address: 8954 Reseda Blvd, Suite 200, Northridge, CA 91324, USA